The construction industry constitutes a diverse ecosystem which includes tradesman, who face both commercial and residential end customers. But the basic challenge lies along the areas cost control, productivity, field connection which still continues to challenge builders, suppliers, contractors and other members of the ecosystem.
Unlike other industries, manufacturing and production of construction equipment industry are very expensive and
solutions which can reduce the turnaround time for any process might make a huge change in their revenue and profits. With the lack of skilled workers are going down each and every day, manufacturers and dealers of OEM are finding it very difficult to measure the performance of their service process every day. Several studies indicate that Bad Customer service always results in huge losses. This has resulted in Business leaders asking their field service managers to increase efficiency and improve customer satisfaction while maintaining safety and quality. It is necessary for any organization to implement field service management software and apps that integrate into daily operations. Implementing a field service management will help the construction industry to optimize events, manage job specific parameters such as licensed and certified labour at job sites,
An ideal field service management solution should be GPS enabled to keep a track the location of service engineers. The most important factor that drives the adoption of field service management software is the next generation of workers who would require automated process and avoid paperback data.FSM won’t be an add on in the construction industry, it will be a move to cloud and real time technology that every player in the construction industry should incorporate and should be an integral part of any service business.