One module for all issues like parts, service, remanufacturing, sales, warranty, rental, finance, break down or any complaints of customer.
Quick and fast call registration within 10 seconds , with basic information of customer complaint, customer gets SMS before they hang up their phone.
Application has smart search of all information, which will enable user to search faster and smoother, with the help of building their only search criteria.
Allows to build progressive questionnaire to identify root cause based on which suitable solution can be given at first attempt and also it can be used for improvement of process.
Very easy way of maintaining repository of knowledge base. Builds call resolution intelligence in the system to help resolution of issue in first call itself.
Tracking calls is touch of a button, what is the status, how long it is pending with whom, who has taken how much of time.