Field Service Management




Proactive Field

Service
Are You Facing These Challenges?

  •    Missing analytic service data.

  •    Procurement & parts availability.

  •    Real-time communication and resource tracking.

  •    Visibility of data to OEM.

  •    Tracking scheduled services, wasted trips.

  •    Handling complex structure and implementation.

Field Service Management Features

Multiple Modes to Register Call

Register service call by phone, email, SMS or via customer portal. Quick call intimation via email and SMS.

Always be in Touch

Enables service team to be in touch with customer and service engineers or technical team always in constant touch. It could be through e-mail of SMS.

Engineers Skill Set Matrix

Right resource for right job at right time (Auto proposal from system).

Engineer Visibility

Visibility of resource availability through personal calendar. Activity update from site location with recording of GPS coordinate of the location .

Service Scheduling

Schedule services for warranty or annual maintenance contract (preventive or regular) service schedules.

Service History

Complete customer service call and machine service history details on finger tips.

  Benefits

  •    Visibility to retail business.

  •    Increase in part sales revenue.

  •    Flexibility to generate reports.

  •    Handle approvals/escalations.

  •    Easy to interface with other systems.

  •    Real time visibility to machine status &              history.



  •    Real time intimations/alerts.

  •    Effective resource utilization.

  •    Improved response & resolution time.

  •    Online history of machine and status.

  •    Birds eye view of the service activities.

  •    One touch solution, easy call registration              process.